XP Pro shut down issue

[Rukee]

A friend of mine asked about his computer, he has a couple year old Intel 966 machine he just reformatted and loaded XP Pro. He says now everytime he clicks start>shut down>shut down, the computer reboots instead of turning off and he has to kill the power supply. Everything was normal before the reformat. Any ideas on what to check??

[Hawk]

In Device Manager, is the Computer listed as Standard PC or ACPI? It should be ACPI

[sandman55]

I wonder if that was the solution, Rukee hasn't got back about it

[Rukee]

In Device Manager, is the Computer listed as Standard PC or ACPI? It should be ACPI
Sorry, it took me a bit to get ahold of the guy.
Yes it`s listed as ACPI in the device manager.

[Hawk]

Ok, that is oen less thing to look at then. What I think is happening is there is a failure on shutdown that is not being logged. Ask him to try this, if this works, we can narrow it down further.

It can be a cause of Roxio Ez-CD with older drivers, APM, USB, wakon settings.

Try this:

Disabling the “restart on system failure” feature may permit the exact cause to be isolated: Right-click on My Computer, click Properties, click the Advanced tab. Under “Startup & Recovery,” click Settings. Under “System Failure,” uncheck the box in front of “Automatically restart.”