Winfax Pro 10.02

[goodole1]

Has anyone have experience with Winfax Pro cedit card portion of their software?

[sodface]

Sorry, can't help you on that one. :rolleyes:

[RotorHead]

Never used it.

But if your having problems, let us know what they are and maybe we can work them out.

RH

[Hawk]

Winfax is an awsome product, but with all the newer Web based faxing solutions like JFax, I don't use it anymore.

Just like Rotorhead said, if you have a problem, let us know and i'm sure we can get you an answer.

[goodole1]

I don't belive it. I had to retype this whole bloody deal in again as when I went to check it; 90% of the message was gone.

I do have a problem with Symantec Winfax Pro in which I was thrown to the wolves. Symanetc has this on there support web page:

Solution:
Symantec is aware of this problem, and there is no solution at this time. We will continue to track this problem, and this document will be updated if new information becomes available or a solution is found.

So keeping this in mind and after one month of frustration they tell me to call PAID tech support. Is it me, or am I just plain stupid? Why should I call paid tech support to get the same answers that this tech rep gave me to lead up to the Solution remark.

To make a long story short, the phone card portion of this program does not work. It dials the phone number only. I've worked with them for one month to no resolve. However, I did get it to work one time and one time only. I can't for the life of me remember what steps I took to make it work.

I've had friends let me try it on their computers with different OS. Including WIN 2K, ME, XP Home and my system XP Pro.

My system: WIN XP Pro
Winfax Pro version: 10.02
No special or exotoc software installed.

Any help will be appreciated. In the meantime Ill try to locate the one you mentioned and check it out via email to the vendor.

[goodole1]

well I checked out jfax and that is out of the question. I use the fax about 120 times but it's all in the period of one month only. The other usage is only about one or two times a month. The reason I use a phone card is so I can track the cost more closely then I can with a long distance carrier to dial the numbers.

[sodface]

goodole1 - I managed to find my copy of winfax 10.0 tonight and installed it. I see the calling card area you are talking about. Can you be a little more specific about your process of setting it up and when the problem occurs so I can try and duplicate the problem? I'll also have to dig up a modem from somewhere and throw it it so I can get winfax to stop complaining :D

[RotorHead]

Here is some info I found.

Looks like this program is not very well liked.

http://www.serverfiles.com/software/comments.asp?prod=572

RH

[goodole1]

Originally posted by sodface
goodole1 - I managed to find my copy of winfax 10.0 tonight and installed it. I see the calling card area you are talking about. Can you be a little more specific about your process of setting it up and when the problem occurs so I can try and duplicate the problem? I'll also have to dig up a modem from somewhere and throw it it so I can get winfax to stop complaining :D

If your running Winfax Pro with XP be careful as it may cause the BSOD. Start the program manager or controller it should be on the icon on tray and desktop. Double click to start the Message Manager. Click tools then Program Setup. Select dialing and locations. Select the Location tab and fill in your information as to area code etc and then select the change icon for country. Enter 1 for us and 011 for international. If this is not done, it will not work. After that click the Calling cards tab. Select new, then the next screen will come up and check My calling card is not on this list, follow the prompts through until you get to the prompt where it ask you to select how to dial that card. ( I hope you have one) Select dial seperately. Enter the toll free number and the pin then go next. It will then ask if you have to dial an excess number, no to that one. Fill in the next page with 1 for Domestic and 011 for international. Accept the next pages default as to dial the calling card number first. Click next, on this next screen click custom, this will let you change the timing of the call. I used 2 seconds between sequences when I got it to work that one time and it was marginal toward the end, but it worked. So what you should see on the end screen is - Calling card up top - Wait - PIN Number - Wait and then phone number. Click, Okay and then on the next page Finish, and on the next page apply.

Then click the Location Tab and check the spot, use calling card. Your newly entered card should show there. Close out the Program setup you should have the message manager still up. Click send and I use my buddies phone number to check it out in New Jersey. He's at work and no harm done if I don't hit the cancel soon enough. What you should see after a few seconds (U may have to double clcik the tray controller incon to bring the controler up for view) is the card number being dialed. It will come up as a bunch of astericks **************

Well I don't think I forgot anything.

Good luck

[goodole1]

Originally posted by RotorHead
Here is some info I found.

Looks like this program is not very well liked.

http://www.serverfiles.com/software/comments.asp?prod=572

RH

I will add their comments to my web page in which I started a new page just for these jerks. This following statement is on their webpage. Very well hidden I might add.

Solution:
Symantec is aware of this problem, and there is no solution at this time. We will continue to track this problem, and this document will be updated if new information becomes available or a solution is found.

But I know it will work as it did for me one time. So they have a data entre sequencing problem.

The part that really ticks me off is, that their email support group wants me to call paid support. What the H*&^ is this about. It's right on their site that they have problems and they're suggesting I call paid support. Is it me? Am I crazy? I think not.

I sent a letter to John W. Thompson, CEO and Chairman telling him about the situation and included all the emails from their wonderful tech support and maybe he should consider climbing down out of his ivory tower and see what the workers are doing and what they're telling the consumers.

As soon as I get the page completed and published today, I'm going to send him the link to make him aware that the internet can be a powerful tool for the consumer to protect our investments so to speak.

Thanks for the link. I normally do a lot of research on products before buying. However in this case what I bought it for at the time was good and I knew it had the future addys that I would use further down the line. I didn't think to check it then or it would've went right back to the store. I simply went on there (Nortons) fine name. No moer of that for me.

[sodface]

I'll give it a try as soon as I can, may not be until after thursday. I hope we can clear it up for you but I suspect I'll have the same problems you are. I'm actually sort of interested in this as I just bought a laptop for when work makes me travel and I find the cheapest way to get on the net from the hotel (if they don't have broadband) is to use a calling card - you never know, I may need to send a fax also.

[goodole1]

Originally posted by sodface
I'll give it a try as soon as I can, may not be until after thursday. I hope we can clear it up for you but I suspect I'll have the same problems you are. I'm actually sort of interested in this as I just bought a laptop for when work makes me travel and I find the cheapest way to get on the net from the hotel (if they don't have broadband) is to use a calling card - you never know, I may need to send a fax also.

This is true. The phone cards that works quite well are only 5 cents a minute. At that rate I can keep cost down for the customer and not have a long distance carrier at the same time. So it's a savings for me as well as the customer.

The Walmart AT&T cards have less junk on them then any of the others. Junk = Superfluous messages)

[sodface]

I still haven't tried it again yet goodole1. :( I'm working on it. I'm in the middle of major construction in my computer room (countertop) and I have to put a new machine together before my LAN party this weekend. I will get back to you eventually...

You haven't got it figured out yet have you?

[goodole1]

Originally posted by sodface
I still haven't tried it again yet goodole1. :( I'm working on it. I'm in the middle of major construction in my computer room (countertop) and I have to put a new machine together before my LAN party this weekend. I will get back to you eventually...

You haven't got it figured out yet have you?

Kudos on the counter top and the party. Have one for me. I've been busy myself updating my gun pics on my webpage (because the gun forums busting on me). The get a little testy if they can't view the new goodies. LOL

But no problem. No I haven't broken the magic code yet. The sad part is, before my software rebuild, I got it to work one time. So far I've un-installed and re-installed five times using diffferent settings. The only thing I haven't tried is to make it the first thing I install after a fresh install. I won't try that until I'm ready to order the new mobo and new Sata drives.

I'm not ready to order my new Sata drives yet as I'm waiting to see if someone is going to come out with a smaller then a 36gb drive. I'm running two Maxtor Plus 8's 30 gb and if I have to convert them I will.

So in essence, no luck yet. I did however just download the Communicate trial software and currently in the test mode. Will report later on that. Outside of the primitive way (help menu STINKS) you have to use it, it looks like the cc feature will work.

Thanks

[goodole1]

Well I tried Communicate and it's alright I guess, but has many pitfalls. Scanner input is horrible, help is worse, the CC portion does work though. Merging is a bear plus many pther issues. It is NOT user frienfly. so I guess I'll sit and wait to see how you make out.:(

[srj]

I have Winfax 10.02 running Win XP Home. I can send faxes but can't receive them. I am connected thru the emerson call alert, and protect my modem with the Belkin surge master. I was running Win 98 and had no problems. I have no problem sending, but receiving it just answers but nothing is accepted. I had a friend try to send after receiving a fax from me with no problems.
Two different friends tried to send me faxes with the same result. It seems that auto answer doesn't work either. I manually accept and it starts the receive process but just hangs, then after about a minute it says "complete".

[goodole1]

:welcome: Well srj I'm not surprised. It seems that the small differences that Symantecs made to winfax pro are enough to confuse the program. I believe when I was running 10.2 I had the same situation. It would be fine (except for credit card calling) on 98, but XP had a great deal of difficulty. I believe the way they (Symantec) handle the routines are not consistant with each install. I got it to work once on XP Home and then went to XP Pro and all hell broke loose.

To make a long story short, if you went through all the menus and selected or de-selected all that applies to U then you are one of the many thousands that got robbed by Symantecs. I use the word rob, because they are being sued, and still don 't give a rats butt about fixing the program.

I will take another look at it on my beat computer ( the one I don't care if it crashes as I never activate WIN) and see if I see anything that will help U. But be forewarned, don't expect anything.

I'm going to send you a private message or email me at goodole@yahoo.com, I want to ask U a question.

[switch]

Watch out with Winfax Pro 10.0.x and XP. I experienced the same thing as described by some people, who posted here:

http://www.ntfaxfaq.com/software/Single-User-Fax-Software/WinFax-PRO/Comments/

[goodole1]

Hi switch, I visited the link you supplied and found that there is considerable fax software available but none of them support the main feature I need that WinFax Pro was supposed to support. That is phone card calling. As most people know Phone cards are a good way to keep track of cost etc when sending faxes. However, Symantec deemed it necessary to put more garbage out on the market with no concern as to whether it works or not. They also do not have a care in the world to fix the bugs that exist in a program that boast such features that I need so desperately. Or fix any other bugs that I don't even use to date.

So I finally made the decision to go with a standard fax machine that supports such calling. This is working quite well, the only problem is, that it's another piece of equipment to deal with. But it works well.

I have since purged my system of all Symantec products and have broken a ten year + bond of purchasing their products. I used all of his products and it was difficult to make that decision as it was a one stop shop type sitution. The good part of this is, I have not endured one crash since that point in time. :thumb:

I have a friend that is an IT for a fairly good sized company and he has convinced the company to change out there Symantec software and since they've done that, all their systems have been running 100% better.

So there is life after Symantecs and I'll be dammed if I'll ever go back to them after the treatment I got from there Tech support. :beat:

Good luck

[switch]

goodole1, interesting read about your experiences with Symantec. In any case, the current Winfax Pro 10.0.x app in in XP appears to be a BIG disaster. I read somwhere that the problems don't arise when the Email function in Winfax Pro is discabled. I don't dare to give it a try. I read that you were particularly interested in the credit card calling feature, but I could not advise you, because I had not idea about that feature.

I use Symantec's Norton Internet Security 2004. Slows down the system considerable. I have disabled the Firewall and Intrusion Detection of Norton Internet Security. In adiition I disabled all other stuff like Parental Control etc. In fact I only use the Email Virus Scanner. I have a hardware firewall here at home, so I'm not so much afraid that I'll be intruded. The family members (wife and kids) have been educated by me to be vigilant e.g. that they update their system (we have five computers, all networked, here at home plus a server) with the latest MS patches each 2nd Tuesday of the month and I taught them not to go for adventures and download/install apps as they like.

Maybe nex time I'll have a look to another Email Virus scanner. We only need a plain vanilla (excellen) virus scanner on each system. Which one would you advise me to consider?

[goodole1]

Try AVG. It's an outfit in the Chech Rep. and the program is as you say "an plain vanilla program". It works great for me and about 20 others I've sent the link to. NO fancy interface at all. I love it as it does not slow the system down either.
Give them a visit and send them an email if you have any questions.
The link is: http://www.grisoft.cz/virbase/virbase.php

good luck

[Gossip]

I use Megaphone 2002 and like it a lot - it has a calling card setting. No guarantees, though - I haven't used that particular setting.

~ Gossip
...who also likes AVG very much

[goodole1]

I'll look into it.
Thanks :thumb: